Learn how the water treatment process works
Wear your safety & stay close to your tour guides!
ABOUT SAVAII WATER SERVICES
-
Salelologa Main Office
-
Asau Branch
MANAGER – VACANT
The Savaii Offices are responsible for preventative maintenance programs and emergency repairs. They also undertake minor capital projects and operate and maintain the water supply infrastructure and services in their designated areas.
They have a critical role in ensuring that the quality of water supplied to our customers is maintained to SWA standards. The divisions also monitor water levels to ensure continuity of water supply SWA’s customers and proper notification to the public at times of emergencies.
The activities and work programs are divided into 7 sections:
- Customer Service/Call Centre
- Operations and maintenance
- Metering
- Electricians
- Treatment plant operations
- Stores/Procurement
- Leak detection
CUSTOMER SERVICE / CALL CENTER
- Customer Information & Management
- Customer Billing
- Customer Service – responding to customer issues and forwarding complaints to appropriate divisions for action
- Disconnections due to unpaid water bills or customer requests
OPERATIONS & MAINTENANCE
- Fixes complaints (e.g. no water, a blockage, burst pipes, dirty water)
- Cleans intakes
- Assists electricians in changing pumps
- Identifies and repairs visible leaks
- Carries out step testing for leak detection
- Operates and maintains the reticulation systems, including valves, hydrants, reservoirs, pipelines, customer connections, chambers and marker posts
- Monitors water levels, water supply status and water pressures
- Carries out regular flushing mainly on raw systems
METERING
- Installs meters, surveys and taps new connections for customers
- Carries out meter maintenance and replacement
- Attends to customers’ issues with water connections and meters
- Transfers approved connections
- Carries out approved re-connections
- Updates customer database map information
- Follows up on disconnected customers
ELECTRICIANS
- Maintain and monitor boreholes and pumps
- Service boreholes and pumps
- Responsible for stock orders for pumps and boreholes
- Carry out monthly readings of meter for both power and water
- Treatment Plant Operations
- Maintaining and operating all SWA boreholes and pumps in the designated area.
- Maintaining the vehicle fleet
- Operating water trucks to assist at times of water shortage or in response to customer requests.
STORES / PROCUREMENT
- Procurement of inventory required for maintenance & construction of new works, ensuring compliance with engineering standards
- Inventory management & control
LEAK DETECTION
- Identifying non-visible leaks
- Demand Management
- Undertaking a leak detection program
- Tracing unaccounted for Water