A delinquent note will be issued after 90 days of arrears. And if the customer fails to respond to the issued delinquent note, the Authority will have your water disconnected
Once disconnected you are liable to clear your arrears up front and pay an extra $70 reconnection fee.
Upolu
Savaii
If you receive an unusually high-water bill, please contact us immediately. We can help you identify any faults or leaks and what is needed to be fixed.
When all leaks and water faults are fixed then you can send in a request to the Authority to have an assessment. Every assessment will lead up to 3 months to assess if there has been an improvement on the water bill.
If you are on a budget and struggling to pay your water bill, or it has accumulated over a period of months, please contact us to discuss making payment arrangements.
We have flexible payment options, depending on your circumstances, for which we are happy to talk to you about. We can then arrange for you to pay off the balance due at an agreed amount.
If you have a locked gate during work hours, you can contact Customer Service billing for a meter reading card to be filled in, or email in your reading to (billing@swa.gov.ws). We’ll help on how to read your meter if you need it.
If a special reading is needed in circumstances where there is a change of ownership or tenant, or where the property owner is leaving for overseas and wants to clear any bills, please contact Customer Service Debt Recovery and upon return will one have to pay reconnection of $70 in the absence of any outstanding bills. This will avoid accumulation of bills especially if you are on a flat rate whilst overseas.
If a meter is faulty and needs to be changed, please make a request through our Customer Services unit.
If you do not have a meter but want one to be installed, please contact Customer Services unit. SWA is obligated to supply meters to all customers receiving water from a treated water scheme.
There is no cost for repairing a meter unless it has been damaged by a customer, in which case we charge a tamper fee of $1000 plus any other costs.
Meters are mostly located on the road reserves about 1-30metres depending on the location of the SWA mains to the applicants private property. If it is more than 30 meters, the applicant is to sign a waiver with terms and conditions to still proceed a new applied connection. SWA assesses and identifies where it is most safe to install a meter for its security. Meters are installed inside blue covered meter boxes to prevent tampering and damage.
The water meter was introduced to the Authority and to the community in 2003. It can help the Authority improve its billing system and debt collection.
But most importantly it can help the customer conserve water for today and for tomorrow. By saying so, it can also help the customer identify leaks within the household.
