Our Engineers and Planning & Design Unit are responsible for designing and improving the existing water infrastructure.
Professions involved
Civil Engineers
Process Engineers
Structural Engineers
Electrical Engineers
Environmental Engineers
Mechanical Engineers
Maintenance & Operation
Our technicians, plumbers and operators work together to maintain our pipelines and treatment plants providing water to families in our service areas
Professions involved
Plumbers
Electricians
Mechanics
Plant Operators
Maintenance Supervisors
Field technicians
Non-revenue technicians
Customer Service
Our Customer Service teams are responsible for handling customer complaints, processing orders and transactions, answering queries about our organizations services, collecting customer feedback, etc
Professions involved
Accountants
Business Administration
Budget Analyst
Financial Analyst
Financial planner
Internal Auditor
Public Relations
Our Public Relations team is responsible for writing and producing presentations and press releases. dealing with enquiries from the public, the press, and related organisations. organising and attending promotional events such as press conferences, open days, exhibitions, tours and visits.
Professions involved
E-marketing / Marketing
Graphic Designers
Media Studies
Arts
Communication
Journalism
Staff Capacity Building
CUSTOMER SERVICE TRAINING
Our frontlines from each division such as Call center, billing and Customer Service for both Savaii and Upolu were selected to participate in this great capacity building program to improve and take serving our customers to next level.
OPERATIONS & MAINTENANCE TRAINING – PIPELINE WORKS
Refresher trainings and assessment of pipe repair and works skills
