A delinquent note will be issued after 90 days of arrears. And if the customer fails to respond to the issued delinquent note, the Authority will have your water disconnected
Once disconnected you are liable to clear your arrears up front and pay an extra $70 reconnection fee.
Direct Debit
Visit your bank and fill in a direct debit permission form towards your SWA Account. You are required to provide your Samoa Water Authority Account Name and Number. Contact our Customer Service team and confirm the direct debit arrangement.
Families residing overseas can pay water bills for their relatives in Samoa through Pacific 40 and Western Union
If you receive an unusually high-water bill, please contact us immediately. We can help you identify any faults or leaks and what is needed to be fixed.
When all leaks and water faults are fixed then you can send in a request to the Authority to have an assessment. Every assessment will lead up to 3 months to assess if there has been an improvement on the water bill.
Can’t Pay My Bill
If you are on a budget and struggling to pay your water bill, or it has accumulated over a period of months, please contact us to discuss making payment arrangements.
We have flexible payment options, depending on your circumstances, for which we are happy to talk to you about. We can then arrange for you to pay off the balance due at an agreed amount.
WATER METER
Request a Meter Reading
If you have a locked gate during work hours, you can contact Customer Service billing for a meter reading card to be filled in, or email in your reading to (billing@swa.gov.ws). We’ll help on how to read your meter if you need it.
If a special reading is needed in circumstances where there is a change of ownership or tenant, or where the property owner is leaving for overseas and wants to clear any bills, please contact Customer Service Debt Recovery and upon return will one have to pay reconnection of $70 in the absence of any outstanding bills. This will avoid accumulation of bills especially if you are on a flat rate whilst overseas.
How do I get a New Meter?
If a meter is faulty and needs to be changed, please make a request through our Customer Services unit.
If you do not have a meter but want one to be installed, please contact Customer Services unit. SWA is obligated to supply meters to all customers receiving water from a treated water scheme.
There is no cost for repairing a meter unless it has been damaged by a customer, in which case we charge a tamper fee of $1000 plus any other costs.
Where can I find the Meter?
Meters are mostly located on the road reserves about 1-30metres depending on the location of the SWA mains to the applicants private property. If it is more than 30 meters, the applicant is to sign a waiver with terms and conditions to still proceed a new applied connection. SWA assesses and identifies where it is most safe to install a meter for its security. Meters are installed inside blue covered meter boxes to prevent tampering and damage.
Improving water use and conservation
The water meter was introduced to the Authority and to the community in 2003. It can help the Authority improve its billing system and debt collection.
But most importantly it can help the customer conserve water for today and for tomorrow. By saying so, it can also help the customer identify leaks within the household.
Turn off all faucets
Check your meter
If the black indicator is still turning, then there are leaks
If the black indicator does not turn then there are no internal leaks
APPLICATION FOR NEW WATER CONNECTION
Bring all required documents to our Customer Service Team who will assist in completing in your application. Fill in or Uplift form from
Main office at TATTE Building, Sogi, Ground floor (for Upolu applicants)
Salelologa & Asau Office (for Savaii applicants)
Application Fees
Compulsory $20 fee covers surveying of proposed land for new connection
$200 fee covers installation and new water meter (No road-crossing)
$500 fee covers installation and new water meter plus permit from LTA for road-crossing (For applicants living in Urban Areas)
$250 fee covers installation and new water meter plus permit from LTA for road-crossing (For applicants living in Rural Areas)
TIMEFRAMES OF WORKS
Survey for New Connection – 5 working days from day of application submission
New Connection Works – 10 working days – 20working days if connection requires road crossing.
General Requirements
Proposed land MUST NOT have existing water connection or account
Applicant MUST provide validated copies of required documents. Failure to meet all requirements will result in AUTOMATIC CANCELLATION of application.
See following information on requirements for different types of land
Customary Land
Form to be signed by the Sa’o of the family and the Sui o le Nu’u (Alii/Tamaitai)
However, if the Sa’o title is vacant or unable to do so, a Matai can sign the form with the Sui o le Nu’u (Alii/Tamaitai) signing to confirm.
If the Sa’o of the family is the applicant, he is required to fill in a separate form.
Valid Photo ID of applicant; valid photo ID of the Sa’o/Matai and valid photo ID of the Pulenuu/Sui tamaitai (eg. passport, driver’s license, work ID)
The Sa’o or Matai MUST provide registered documents of their titles.
Freehold Land
A Computer Folio Certificate (CFC) from MNRE
A valid Photo ID of the applicant and a valid photo ID of the owner of the land (if different from the applicant)
Leased Land
A letter of consent from the Landowner or a Government Corporation such as Samoa Land Corporation is required, confirming authorization of the applicant to apply for a new water connection. Evidence of land ownership is required for verification.
Computer Folio Certificate of the land lease from MNRE
A valid Photo ID of the applicant and a valid photo ID or verification letter from the owner is required
CUSTOMER RESPONSIBILITIES
Help us improve and provide you with better services so we can deliver with the best effective and sustainable solution.
Be reasonable and courteous
Conserve water in storages during dry seasons
Pay water charges when they fall due or on demand
Water pump installations require authorization by the Authority, contact us for more details
Regularly check for leakages and perform maintenance on pipelines from meter to house
Keep water meter from loss or damage.
– Notify the authority immediately if missing, leaking or damaged.
– If gate is locked during working hours (9am-5pm), submit a photo of meter reading for a more accurate monthly billing
ALLOW access to your property to perform the following works
– Survey for leaks
– Repair water meter
– Replace water meter
– Inspections for illegal connections and tampering
– Service Disconnection
Notify the Authority IMMEDIATELY if
– You experience a drastic change in water quality and water pressure
– You receive a an unusually high bill
