SERVICES WE OFFER
- Water Supply Maintenance & Operation
- Water Truck Delivery
- Monthly Metered Water
- Billing Disputes, Corrections & Arrangements
- Water Quality Testing
- Burst Pipe & Meter Maintenance
- Non-Revenue Water Leak Detection
- Wastewater Maintenance & Operation
WATER SUPPLY MAINTENANCE & OPERATION
Our Responsibility is to be a committed, responsible and professional water service provider to our customers and making sure that they are provided with water. Providing our Customers with minimum and maximum pressure (for meter supplies) as per our Engineering Standards. Providing Reliable safe drinking water in accordance with the Samoa National Drinking Water Standards. Ensuring that the customer’s water meter is correctly measuring the volume of water that is supplied to their homes, businesses and organizations are correctly billed to their usage.
WATER TRUCK DELIVERY
The Water Truck is available for purchase for non-SWA customers at an affordable pricing. It is also offered to our registered customers who are experiencing no water - conditions apply.
Water truck supply is also the Authority’s reserved resource for catering to their customers recovering from damaged water supply sources during natural disasters.
Water truck supply is also the Authority’s reserved resource for catering to their customers recovering from damaged water supply sources during natural disasters.
MONTHLY METERED WATER
Water meters were introduced in Samoa by 2003 to help our customers conserve water and improve the Authority’s billing system and debt collection.
- The Authority will estimate your water bill if there is a meter issue including access to your meter.
- The Authority will apply penalty fee or charges where we find tempering or illegal connections.
- Responding to within the timeframes to issues reported and general complaints.
- Notifying our customers of interruptions to water services and addressing these in a timely manner.
BILLING DISPUTES, CORRECTIONS & ARRANGEMENTS
The Authority offers a free survey to any bill dispute to check if there are any non-visible or neglected water leaks within households and lands that could have caused high bill.
We do advise that every family are to check their leaks and have it fixed. Reporting back to the Authority is very important so that the Billing Division can have an assessment done on the account.
We do advise that every family are to check their leaks and have it fixed. Reporting back to the Authority is very important so that the Billing Division can have an assessment done on the account.
WATER QUALITY TESTING SERVICES
CONTENT COMING SOON
BURST PIPES & METER MAINTENANCE
Burst pipes are one of our most concerning issue. These cause low to no water supply to our customers.
If the customer comes across or experiences any burst pipes before the meter, report immediately to the Authority.
If the customer comes across or experiences any burst pipes before the meter, report immediately to the Authority.
NRW LEAK DETECTION
NRW reduction in Upolu and Savaii continues to play a key part in our future capital works for the Authority. With the continuous increase in water demand and the threats from unpredictable weather conditions, the Authority endeavors to implement solutions to bring down water loss and unaccounted water to ensure sustainability of supply. The NRW program includes effective demand management and assets management system through emphasis on the metering program and replacement of deteriorated pipelines in the reticulation systems.
WASTEWATER SERVICES
We are committed to providing our Wastewater customers with effective sewage and wastewater treatment solutions. Responsible for the operation, maintenance and management of the wastewater collection and treatment scheme which is in the Apia Central Business area and National Hospital of Samoa. Other responsibilities include:
- To abide by its obligations under the WW Service Connection Customer Agreement
- Provide our customers with 24 hours 7 days a week service
- Provide 24/7 monitoring of our wastewater treatment infrastructure
- Respond at first reasonable opportunity to reported problems/faults
- Conduct regular diagnostic checks of our pump units
- Conduct regular inspections and tests to identify inflow and infiltration points as well as cross connections which may compromise our system
- Assist our trade waste customers where we can to ensure proper use and maintenance of pre-treatment facilities (e.g. grease traps)
- Notifying our Wastewater Customers of interruptions to our services and addressing these in a timely manner